--- title: "IT Support for Businesses in Baku — Remote and On-Site | TechLab" description: "IT support for companies — computers, servers and networks looked after, help remotely and on site, and managed IT on a monthly subscription." canonical: https://techlab-ssh.com/en/it-support language: en --- # IT Support for Businesses in Baku — Remote and On-Site | TechLab > IT support for companies — computers, servers and networks looked after, help remotely and on site, and managed IT on a monthly subscription. Page: https://techlab-ssh.com/en/it-support Computers, servers, network, printers and software — we take your day-to-day IT off your hands. Most problems are fixed remotely without waiting, and we come to your office when it's needed. ## Keep IT from getting in the way of your business In many small and mid-sized companies, IT rests on one person, or on nobody at all. The printer won't print, email won't open, the internet drops, and every time someone has to be found. That's lost time, and sometimes stalled work and lost data. TechLab's IT support makes this systematic. Your staff send a request by phone, WhatsApp or email, and we solve most problems through a secure remote connection. When equipment needs installing, cables need running or something has to be checked in person, our engineer comes to your office. It usually works as a monthly subscription, with a fixed fee based on the number of users and devices and the scope written into the contract. One-off jobs are welcome too. ## Everyday life in an office without IT support - When a computer or printer breaks, nobody knows who to call - The only IT person is on holiday and work grinds to a halt - Nobody checks whether backups are actually being made - Passwords and network settings live in one person's head With an IT support contract, all of these have one answer. ## What IT support covers - **One point of contact** — Your staff send every IT request to one place — phone, WhatsApp or email. Each request is logged and followed through to the end. - **Remote support** — Most issues with software, email, printers and access are solved over a secure remote connection, with no wait for a visit. - **On-site visits** — For installing equipment, network and cabling work, or diagnosing problems in person, our engineer comes to you. - **Server and network care** — Regular checks of servers, routers, Wi-Fi and firewall, plus updates and preventive maintenance. - **Proactive monitoring** — A filling disk, a missed backup or an expiring licence is spotted before it disrupts your work. - **New starters and devices** — A new employee's computer, email and access are ready on time, and leavers' access is closed straight away. ## Moving to IT support in 4 steps - **Introduction and review** — We check your computers, servers, network and software, and note risks and urgent work. - **Proposal and contract** — The scope, response times and monthly fee are spelled out clearly. - **Putting things in order** — We document passwords, licences and the network layout, and set up monitoring and backups. - **Everyday support** — Your staff send requests, we resolve them and keep you regularly informed about what was done. ## Companies without their own IT department It's especially useful in these situations. - Small and mid-sized offices, shops and service companies - Companies with several branches or warehouses - Companies that want backup for their in-house IT person - Businesses that run accounting and sales in 1C - Companies opening or moving to a new office ## How pricing works - IT support: a fixed monthly fee. It depends on the number of computers, users and servers and on the scope of work. - Projects such as installation, cabling and migration are quoted separately. - Hosting: the price depends on the number of users and the configuration. - An exact written quote follows a short introductory call. The consultation is free. - Payment is made under a contract, against an invoice. ## Frequently asked questions **Is remote support secure?** Yes. The connection is encrypted and only made with your employee's consent. We never connect to your computers without you knowing. **How quickly can you come to the office?** The response time for visits within Baku is agreed in the contract, and urgent cases get priority. Most problems, though, we fix remotely without waiting for a visit. **How is the price calculated?** The monthly fee depends on the number of users, computers and servers and on the scope of work. After a short review we give you an exact quote. One-off jobs are charged separately. **We already have an IT person. Do we need this?** Quite possibly. Your employee handles everyday tasks, and we help with servers, security, backups and the harder problems. This mixed model is very common. **What work is included?** The scope is listed in the contract — user requests, computer and server maintenance, network, monitoring and backup checks. New equipment and larger projects are agreed separately. ## Contact - Phone: +994 50 668 33 34 - WhatsApp: +994 50 272 33 02 (https://wa.me/994502723302) - Email: info@techlab-ssh.com - Working hours: Monday – Friday, 09:00 – 18:00 - Address: Nizami küçəsi,7 Səbail, Bakı, Baku, Bakı - Request form: https://techlab-ssh.com/en/contact#form